Our answers to your
frequently asked questions

Directly on our website via our real-time calendar with secure payment. Browse our collection to choose your property, then submit a booking request. Your request will be processed as quickly as possible.

No, it's a request. Our team reviews it and gets back to you very quickly to confirm your stay.

Yes, we can hold your dates for 48 hours while you finalise the booking.

So we can prepare the property optimally (beds and linen), calculate the tourist tax accurately, and ensure compliance with our insurance requirements.

Yes, within the property's maximum capacity. Please let us know as soon as possible.

As pricing applies to the exclusive rental of the entire property, the total amount of your stay remains unchanged.

You can select them directly online, at the step where you enter your dates and number of guests.

Payment is made in two stages: a deposit is required at the time of booking, and the balance is due 7 days before your arrival.

Credit and debit cards (Visa, Mastercard, Amex), Apple Pay, PayPal. The cleaning fee is paid on-site by card or cash.

No, our prices are fixed and calculated as fairly as possible. Payment is made online at the time of booking.

The price includes the nightly rate, taxes, and the platform's service fees. The cleaning fee and security deposit are handled separately. Book directly on our website for the most transparent pricing and full access to our collection.

Yes, we issue invoices with VAT (if applicable) upon request.

You have a Guest Portal with everything for your stay. We send your personal access link to you directly after booking, so there is no separate login page to visit on the website. If you need your link again, just contact us.

Your Guest Portal centralises everything for your stay: pre check-in, payment tracking, and booking bespoke services. You open it from the personal access link we send you directly.

In the "Villa Guide" section of your Guest Portal, which includes amenity details, downloadable documents, and WiFi access. You reach it from the personal access link we send you directly.

Check-in from 4:00 PM and check-out by 11:00 AM. Early check-in and late check-out are available on request with a supplement.

Via a personal welcome from our team on-site, or fully self-guided, instructions are sent the evening before your arrival.

Yes, depending on the property's occupancy. Just contact us in advance to arrange it.

Yes, you have exclusive access to the entire property.

The full list of amenities (kitchen, multimedia, appliances) is detailed on each property's page and in your booking portal. Browse all villas to compare amenities.

Yes. A travel cot and high chair are available free of charge on request.

This depends on the property, each villa listing specifies whether pool heating is available. Please note that no pool is heated from mid-season onwards, given the mild temperatures.

Availability varies by property. If one is installed, it is always specified in the listing. Check individual villa pages for full details.

Mandatory and included in every stay, it covers a professional end-of-stay clean and the provision of all household linen (bed sheets and towels).

The package covers end-of-stay cleaning only. An interim clean can be arranged on request for an additional fee.

We provide a welcome kit to ease your arrival (coffee, toilet paper, bin bags, cleaning products, etc.). Replenishment during your stay is your responsibility.

Pets are welcome at some of our properties, subject to conditions. Check each villa's listing for pet policy details, or mention it when submitting your booking request.

Parties are strictly prohibited in order to preserve the tranquillity of the property. Any special event or photo shoot requires our prior approval. For private events at an exceptional venue, discover Domaine de la Clapière.

We can arrange a private chef, driver, in-villa massages, wine tastings, and much more, all on a bespoke basis. Discover all our curated experiences.

From the "Private Concierge" section of your Guest Portal. Request a quote in one click, or browse all our experiences and we take care of the rest.

Yes, it is mandatory and is taken on arrival via a simple card pre-authorisation, without blocking your funds.

Never for normal wear and tear. It is only applied to cover damage, a breach of house rules, or exceptional cleaning requirements.

To guarantee direct, faster management with no additional commission.

Please notify us as soon as possible. Minor incidents are easily handled, but significant damage will result in a deduction from your security deposit.

Our team is available 7 days a week. A dedicated assistance number is included in your Guest Portal, and you can always reach us through our contact page.