Our Story

Meet the Team Behind
Les Clés de Charlotte

At Les Clés de Charlotte, every home, every stay, every detail matters. But what truly makes the difference is the human touch, the people behind the keys. Charlotte founded this concierge service in Languedoc with a clear ambition: to create something more than a rental company, a true house of trust, where every property is treated as something precious, and every guest arrives feeling genuinely expected.

Marylou, her mother, quickly became the soul of the venture. With her warmth and natural sense of welcome, she brings the closeness and care that make all the difference on arrival. Then came Kevyn, a loyal friend and former colleague, who became the guarantor of quality on the ground. And Valentin, COO and partner, who quietly keeps everything running behind the scenes so the rest of the team can focus on what matters most: taking care of every property, and every client. Together, the four of them form a tight-knit, deeply committed team united by the same values of excellence, care and trust.

"Behind Les Clés de Charlotte, there is above all a human story, a story of bonds, trust and passion."

Charlotte, Founder

The team

Founder & Director

Charlotte

Vision, standards and a passion for service

After 10 years in the world of high-end retail, Charlotte chose to create Les Clés de Charlotte to bring a new idea of concierge to life, human, elegant and deeply committed. With a sharp eye, an instinct for detail and a love of beautiful things, she approaches every stay as an exceptional parenthesis.

"What I love most of all? Giving guests that rare feeling of being expected, understood, and welcomed as if they were home, somewhere else."

Coordination & Operations

Kevyn

Reliability, precision and team spirit

Kevyn is the quiet but essential link between backstage and the field. Organised, meticulous and always attentive, he oversees the execution of every service, housekeeping quality, schedule management and coordination with our partners. Nothing escapes him, and every detail matters.

"I make sure things are done, and done properly. Our quality promise depends on unwavering rigour."

Dedicated Host & On-site

Marylou

Warmth, responsiveness and the art of welcome

Marylou is the first person travellers meet, and the one they remember longest. She accompanies every arrival with attention and calm, ensuring everything is perfectly ready. She knows each home by heart and brings remarkable adaptability to every situation.

"I care deeply about making every arrival feel smooth, pleasant and warm. Being available is more than a job. It is a state of mind."

COO & Partner

Valentin

Structure, strategy and the art of operations

Miami, Sydney, Paris: a string of experiences that sharpened his eye and fostered an international standard of excellence. He joined Les Clés de Charlotte to bring the rigour needed for the agency's growth.

"My role is to combine strategy, structure, and innovation. We build a powerful engine in the background so that excellence can happen upfront."